Received your order and changed your mind about it?
Not a problem! Hineni.world will be more than happy to assist you should you want to exchange your product or return it for a refund. To begin the process of returning unwanted items, please email us at info@hineni.com and one of our Customer Service representatives will be in touch with you shortly to provide detailed instruction and answer your questions.
Returning Non-Defective Products
Hineni.world accepts returns and exchanges on unwanted items that are in perfect condition within 30 days of item delivery. Please be aware that when returning non-defective items, the customer is responsible for the return shipping fees and all other incurred costs. Once your returned item has been received, you will be informed of your package’s arrival to our facilities and one of our representatives will begin issuing your refund or exchange. Please keep in mind that www.hineni.world cannot begin processing your refund or exchange until after we have received your item back to our offices in Israel.
All returned items must arrive undamaged to our facilities in their original packaging, complete with tags and accessories.
Returning Defective Products
In the event that your order arrives broken or otherwise defective, it is the customer’s responsibility to notify us of the damages within 7 days of receipt. When contacting our Customer Service team, we ask that you please describe the nature of the product’s defects and provide us with clear and accurate photos of the damaged goods so we can verify that the item did indeed arrive to you in a defective condition. Once we have confirmed the defectiveness of your item, our representatives will contact you to assist you with returning, exchanging, or refunding the damaged item. www.hineni.world assumes responsibility for return shipping costs on defective items. Once we have received the damaged product back to our warehouse, you will be informed of its arrival and we will issue you a refund or send you a replacement item depending on your instruction.
If you have any further questions regarding our Return Policy, you can reach us at:
info@hineni.world
+972506355010
Office Hours: Sunday thru Thursday 09:00 – 17:00 (Israeli time)
We look forward to hearing from you and thank you for choosing our store.
Have a blessed day, hineni.world store
